Pleasantly surprised by Neteller’s eventual response to this complaint.
I have given careful consideration to the concerns raised and I accept that we should have advised you prior to changing the currency of the withdrawal.
In the circumstances I am willing to refund the amount of $111.61 which relates to the exchange rates incurred.
It’s a dollar out, but what are you gonna do? It’s $111.61 more than I expected to get!
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